Google IT Professional (Major Code - GITP)

This certificate will help students gain the skills required to succeed in an entry-level Information Technology (IT) capacity. Students will learn to perform day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service. Students will also learn how to provide end-to-end customer support ranging from identifying problems to troubleshooting and debugging, and how to use software systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.

Learning Outcomes

  • Demonstrate the Technical Support role by assembling and repairing computer hardware, loading common operating systems, and articulating how applications are created and work.
  • Explain the five-layer model of computer networking, standard protocols for TCP/IP communications, services including DNS and DHCP, and cloud computing and storage.
  • Utilize both Windows and Linux GUI and CLI to set up users, groups, and permissions; install, configure, and remove software; configure disk partitions and file systems, manage system processes, and work with system logs and remote connection tools.
  • Demonstrate the System Administration role through understanding common infrastructure services and servers, utilizing Active Directory and OpenLDAP, information backup and restoration tools, planning and improving processes for IT environments, and utilizing best practices for selecting hardware, vendors, and services for an organization.
  • Employ IT security concepts to include encryption algorithms and techniques, authentication systems and types, differentiate between authentication and authorization, evaluating risks and recommending mitigation, and best practices for securing a network.
  • Utilize soft skills and an integrated understanding of the IT Support Specialist role to troubleshoot common issues.

Degree Map



GOO 101Google IT Support Professional*