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Communications Officer - Certificate (Major Code - COC)

This certificate is designed to provide first responder communication officers with entry-level training in administrative policies and procedures, interpersonal skills, confidentiality, legal issues, telephone and broadcast function, and departmental and external databases. The successful student will be eligible to apply for employment as a public safety (9-1-1) dispatcher.

Learning Outcomes:

Students who successfully complete this program will be able to do the following:

  • Collect, analyze, and interpret data for presentation.
  • Articulate a comprehensive review of the public safety communications officer's duties, responsibilities, tasks, confidentiality parameters, and legal issues.
  • Identify the different circumstances dispatchers and emergency response agencies communicate with the public.
  • Utilize various dispatch equipment and programs.
  • Understand the impact of wellness, stress management, professionalism, ethics, and self- determination on the dispatcher and the public.

    • Degree Map

CORE CURRICULUM 6 CREDITS

Courses

AJS 103Communications Officer Training*

6

TOTAL CERTIFICATE REQUIREMENTS 6 CREDITS